better a surgeon's notes on performance sparknotes

One consequence of the Montgomery ruling is that dental professionals are required to appreciate the specific preferences and values of their patients, and to ensure that patients understand the options and implications of treatment decisions. If you are consciously prepared for each patient interaction, you are more likely to respond professionally than to react emotionally. For some, a short breathing exercise can function like a 'reset' button 16 - consider what might be most effective for you. To be prepared to greet each patient with the same level of performance and enthusiasm, consider how you transition emotionally, or 'decompress', between appointments. Patients often don't reveal all their concerns without prompting 14 and eliciting these effectively may result in a shorter appointment 15 - a return on your investment. The better we know our patient, the easier it will be to adapt our communication to their needs - jargon for one may not be jargon for another. According to the 'Four Habits Model for Medical Visits' (4H) 5 it is important to 'Invest in the beginning', whether it is a new or returning patient, a short or an extended appointment. In 'The Chimp Paradox' 13 Steve Peters describes how a bad or incorrect first impression might take seven further encounters to rectify. A good start in the golden opening minutes of interaction can set the tone for the whole patient journey. Prioritise giving focused attention and actively listening to the patient from the first contact - it is a key shortcut to fostering trust, 6, 12 even in a ten-minute consultation. The first two or three minutes of a consultation are 'golden' for communication, as the patient will often have one or more pressing concerns or anxieties. Clinical communication has been described as similar to intercultural communication: it is inherently like speaking in another language or to someone from another country. For example, in the dental surgery it is expected that one might be asked, and expected to answer, intimate and personal questions by a relative stranger.

5, 6, 7 It also differs in the cultural conventions. 4 Clinical communication differs from usual interactions in many ways, including the language we use, the control and dynamics of when the participants take turns to speak, and the different sorts of expertise held by each participant. 2, 3 The GDC's Development Outcome A specifically encourages registrants to update these skills as part of their CPD requirements. 1 Healthcare educators have known for some time that enhancing clinical communication skills can result in consultations which are more effective, efficient, accurate and supportive. For the patient, it is routine to develop trust in the dental team on the basis of their communication skills, where effectiveness in interactions is 'a proxy for clinical expertise'.

Better a surgeon's notes on performance sparknotes